Terms & Conditions

Effective Date: May 10, 2026

Welcome to Magpie International, a trusted provider of hearing aid devices, accessories, and related hearing care services in Bangladesh. We are committed to improving hearing health through high-quality products and professional support. Please carefully read the following Terms & Conditions before using our website https://magpiein.com or engaging with our services.

Acceptance of Terms

By accessing magpiein.com or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services immediately.

Services Provided

Hearing aid devices and accessories
Hearing assessments and consultations
Device fitting and programming
After-sales support and maintenance guidance

Our services are designed to provide personalized hearing solutions based on individual needs.

Hearing Assessment & Recommendation

We provide professional hearing evaluations to understand your hearing condition. All hearing aid recommendations are made based on assessment results and expert consultation to ensure the best possible fit and performance.

Device Fitting & Adjustment

We ensure proper fitting and programming of hearing aids for optimal performance. Follow-up support and adjustments may be provided when necessary to improve comfort and hearing experience.

Warranty & Manufacturer Terms

All hearing aid devices sold by Magpie International may include manufacturer warranties. Warranty coverage, duration, and conditions depend on the specific product and are detailed in the product documentation or warranty card provided at the time of purchase.

Refunds & Returns

Due to the medical and personal nature of hearing aid devices, we generally do not offer refunds or returns once a product has been sold and used. Any exceptions, if applicable, will be handled according to our internal return policy and product condition review.

Device Maintenance & Care

Proper care and maintenance are essential for the long-term performance of hearing devices. We provide guidance on usage and maintenance. Regular servicing is recommended and can be scheduled through our support channels.

Payment

All payments for products and services must be made as agreed at the time of purchase or service booking. We accept various payment methods, including cash, bank transfer, and mobile financial services where applicable.

Privacy Policy

Your privacy is important to us. We collect and use personal information only to provide better services, improve customer experience, and fulfil orders. By using our website and services, you agree to the collection and use of information as described in our Privacy Policy.

Limitation of Liability

Magpie International is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Users are responsible for following proper usage instructions and care guidelines.

Customer Support

We are committed to providing reliable customer support. If you have any questions, concerns, or require assistance, you may contact us through the contact details provided on https://magpiein.com/.

Feedback & Reviews

We value customer feedback and reviews. Your opinions help us improve our services and assist other customers in making informed decisions about hearing care solutions.

Community Engagement

Magpie International supports awareness of hearing health through education, outreach, and community engagement initiatives aimed at improving public understanding of hearing care.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of magpiein.com after changes means you accept the updated terms.

Entire Agreement

These Terms & Conditions represent the complete agreement between you and Magpie International regarding the use of our website and services, replacing any prior agreements or understandings.